Privacy Policy
Last Updated: November 27, 2025
Your privacy is critically important to us. This policy explains how we collect, use, and protect your personal information.
GDPR Compliant
GlacierByte Computing is fully compliant with the General Data Protection Regulation (GDPR) and other international data protection laws. We are committed to protecting your privacy rights.
1. Introduction
GlacierByte Computing Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
2. Data Controller
GlacierByte Computing Limited is the data controller and responsible for your personal data. We are registered in Delaware, United States.
Contact Details:
Email: privacy@glacierbytecmp.com
Address: 213 N Market Street, Wilmington, DE 19801, United States
Phone: +39 3508716780
3. Data We Collect
Account Information
- Name and contact details
- Email address
- Billing information
- Company details
Usage Data
- Service usage patterns
- Storage metrics
- Access logs
- Performance analytics
Technical Data
- IP addresses
- Browser type
- Device information
- Cookies and similar technologies
4. How We Use Your Data
Service Provision
To provide, maintain, and improve our data storage services
Account Management
To manage your account, process payments, and provide customer support
Security
To monitor and enhance the security of our services and detect fraud
Communication
To send important service updates, security alerts, and administrative messages
Compliance
To comply with legal obligations and enforce our terms and policies
5. How We Protect Your Data
Encryption
All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit
Access Control
Multi-factor authentication and role-based access control protect your data
Monitoring
24/7 security monitoring and regular security audits
Redundancy
Geographic redundancy ensures data availability and disaster recovery
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our services
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
- With Your Consent: When you have given explicit consent for specific purposes
7. Your Rights (GDPR)
Under data protection laws, you have the following rights:
To exercise any of these rights, please contact us at privacy@glacierbytecmp.com
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Upon account termination, we retain data for 30 days to allow for account recovery, after which it is permanently deleted.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.